Refund policy

Return and Refund Policy for BRATTICAN

At Brattican, we take great pride in creating custom embroidery products tailored to your exact specifications. Due to the personalized nature of our items, we generally do not accept returns or exchanges. However, we are committed to ensuring your satisfaction and will work with you in the event of any issues.

Please read our full Return and Refund Policy below:

1. Custom Embroidery Orders

Because all of our items are custom-made to order, we do not accept returns or exchanges on products that have been personalized with embroidery, custom designs, or any other modifications. Please ensure that all details, such as text, color preferences, sizes, and other customization options, are accurate before submitting your order.

2. Refunds

While we do not offer returns on custom items, we understand that issues may arise. If you encounter a problem with your order, we will consider refund requests under the following circumstances:

  • Incorrect Item Received: If we have made an error in fulfilling your order (such as sending the wrong item, size, or incorrect embroidery), please contact us within 7 days of receiving your order. We will work with you to resolve the issue, which may include offering a full or partial refund, a replacement item, or another solution.

  • Defective or Damaged Items: If your custom item arrives damaged or defective, please contact us immediately with photographic evidence of the damage. We may offer a full refund or a replacement, depending on the severity of the issue and whether it falls within our damage policy.

  • Quality Issues: If the quality of the embroidery or the product does not meet the standards we promise, please get in touch with us within 7 days of receiving your order. We may offer a partial or full refund or a replacement item, depending on the circumstances.

3. Refund Process

If your refund request is approved, we will process the refund to the original method of payment used for the order. Refunds typically take 5-10 business days to appear in your account, depending on your payment method and financial institution.

4. Non-Refundable Items

Please note that the following items are non-refundable under any circumstances:

  • Custom items that have been personalized according to your specifications (e.g., embroidered names, logos, etc.).
  • Orders that have been shipped correctly and have not been damaged or defective.
  • Items returned after 7 days from the date of delivery.

5. Cancellations

Custom embroidery orders are typically processed quickly to ensure timely delivery. If you wish to cancel your order, please contact us within 24 hours of placing your order. Cancellations after this period may not be possible due to the custom nature of our products.

6. How to Contact Us

If you believe your order qualifies for a return, exchange, or refund, or if you have any questions or concerns regarding your purchase, please contact us as soon as possible:

  • Email: bratticanco@gmail.com

Please include your order number, a description of the issue, and any relevant photos (if applicable) to help us resolve the situation quickly.

7. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated date. Please review this policy periodically for any updates.