Terms of service

Terms of Service for Brattican

Effective Date: 12/27/2024

Welcome to Brattican! These Terms of Service ("Terms") govern your use of our website and services, including the purchase of custom embroidery products ("Products"). By accessing or using our website or placing an order with us, you agree to these Terms, including any updates or modifications. If you do not agree to these Terms, please do not use our website or services.

1. Overview

Brattican provides custom embroidery services, where customers can design and purchase personalized embroidered products. By placing an order, you agree to comply with these Terms and any applicable laws or regulations.

2. Account Creation

To place an order, you may need to create an account with us. By doing so, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account details and for all activities under your account. You must notify us immediately of any unauthorized use of your account.

3. Orders and Customization

  • Order Placement: When you place an order, you are submitting an offer to purchase Products from Brattican. We reserve the right to accept or reject any order for any reason, including errors in pricing or product availability.

  • Custom Orders: All custom embroidery products are made to order based on the specifications you provide. It is your responsibility to ensure the accuracy of all details, including text, logos, design, size, color, and other customization requests. Once an order is placed, we cannot change the customizations, so please double-check your order before submitting it.

  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase. This confirmation does not signify the acceptance of your order; acceptance occurs when the product is shipped.

4. Pricing and Payment

  • Pricing: All prices for Products are listed in the local currency and are subject to change without notice. Prices do not include taxes, shipping, or other fees unless explicitly stated.

  • Payment: We accept payments through secure third-party payment processors (e.g., credit cards, PayPal). You agree to provide accurate payment information and authorize Brattican to charge the total amount of your order, including applicable taxes and shipping fees.

  • Payment Security: We use industry-standard encryption and security measures to protect your payment information. However, we are not responsible for any issues related to payment processing that may arise from your financial institution or payment processor.

5. Shipping and Delivery

  • Processing Time: Custom orders typically take up to 3 weeks to process before shipping. Please review our Shipping Policy for more details on estimated shipping times and costs.

  • Shipping Charges: Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

  • International Orders: We offer international shipping. Please note that customs duties, taxes, and other fees may apply, and are the responsibility of the customer.

  • Delivery Issues: We are not responsible for delays or lost packages caused by the carrier once the order has been shipped. Please refer to our Shipping Policy for further information regarding lost, damaged, or delayed shipments.

6. Returns, Refunds, and Exchanges

  • Custom Orders: Due to the personalized nature of our products, we do not accept returns or exchanges on custom-made items unless they are defective or incorrect due to our error.

  • Refunds: Refunds may be issued in certain cases, such as when the product is defective or damaged upon arrival. Please refer to our Return and Refund Policy for more information.

  • Cancellations: You may cancel your order within 24 hours of purchase. After this period, cancellations may not be possible due to the nature of custom production.

7. Intellectual Property

  • Ownership of Designs: You retain ownership of any logos, artwork, or designs you provide for customization. However, by submitting designs to Brattican, you grant us a license to use, modify, and create products based on these designs for the purpose of fulfilling your order.

  • Brattican's Content: All content on the Brattican website, including images, logos, designs, and text, is the intellectual property of Brattican and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any of this content without prior written permission from Brattican.

8. Limitations of Liability

  • Product Disclaimer: Brattican is not liable for any errors in the custom designs provided by the customer. It is your responsibility to ensure that all design elements, such as spelling, colors, and images, are correct before submitting your order.

  • Limitation of Liability: Brattican’s liability for any claims arising from the purchase of Products is limited to the total amount paid for the order in question. We are not responsible for any indirect, incidental, or consequential damages that may arise from the use of our Products.

9. Prohibited Conduct

You agree not to:

  • Use our website or services for any unlawful or unauthorized purpose.
  • Upload or submit any content that infringes on the intellectual property rights of others or violates the rights of any third party.
  • Engage in any conduct that could damage, disable, or interfere with the proper functioning of the Brattican website or services.

10. Privacy Policy

Your use of Brattican’s services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review our Privacy Policy for more information on how we handle your information.

11. Indemnification

You agree to indemnify and hold Brattican, its affiliates, and its employees harmless from any claims, losses, liabilities, and expenses (including legal fees) arising out of your use of our website, your violation of these Terms, or your violation of any third-party rights.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your State/Country]. Any disputes or claims arising out of these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

13. Changes to These Terms

Brattican reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated date. It is your responsibility to review these Terms periodically. Your continued use of our services after any changes to these Terms will constitute your acceptance of those changes.

14. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Brattican
Bratticanco@gmail.com